IGNITE SYNERGY, Inc., a Delaware C-Corp, dedicated to SaaS innovation in Breakthrough Medicine therapy. We empower providers with a comprehensive platform that streamlines operations and elevates care.

Our transformative SaaS platform is engineered specifically for the Breakthrough Medicine therapy market, delivering a unified ecosystem that spans client intake, extended clinical sessions, and advanced AI-driven therapeutic tools.

Please read the Terms carefully. By continuing to use this website, app or services through the website, you acknowledge that you have read, understand, accept, and agree to be bound by the Terms and the Privacy Notice, including the release of liability for any injuries or damages due to negligence by IGNITE SYNERGY, Inc. in your use of the services available through the website.

EFFECTIVE DATE: 4/1/2026
LAST UPDATED: 10/19/2026

These Terms of Service (“Terms”) govern access to and use of the website and online services provided by IGNITE SYNERGY, Inc., a Delaware C-Corp (“Ignite,” “we,” “us,” or “our”). Our platform provides for client intake, extended clinical sessions, compliance automation, and advanced AI-driven therapeutic tools (collectively, “Services”).

By creating an account, accessing Ignite’s website, or using any of its products and services, you affirm that you are of legal age to enter into this agreement, and you accept and are bound by these Terms of Service. You may not use the services from this website if you (i) do not agree to these terms, (ii) are not over the age of eighteen (18), or (iii) are prohibited from accessing or using this website or any of the website’s contents, products, or services by applicable law.

If you do not agree, do not use the Portal, website, or our Services.

If you have an urgent medical issue, you should proceed to an emergency room, dial 911, or contact your medical provider directly.

User Accounts

Eligibility. To access Ignite services, you must be over eighteen (18) years old. You must create a user account providing your first name, last name and email address. Additional information may include but not be limited to: phone number, payment information, date of birth, medical history, current conditions, treatment plans, medications taken and other information Ignite may request. You will be required to create a username and password.

You are responsible for security of your user account access credentials. You should not share your access credentials, except with authorized users, on your account. You must notify Ignite immediately if you become aware of the unauthorized use of your credentials.

In addition to the information specifically requested, the website automatically collects web browser and operating system information, location information, and a record of the web pages you traverse. Our handling of data collected including your rights to control the collection and use of data, is governed by our Privacy Notice which we encourage you to review carefully.

Ignite reserves the right to refuse to create a user account for you and further reserves the right to suspend or terminate your user account for any violation of our acceptable use policy.

Acceptable Use

When using Ignite products and services, you shall not utilize services for any improper or illegal purpose including, but not limited to:

Unlawful Activity: any activity that results in active violation of a law including statutes, regulations, orders of administrative or regulatory bodies, and court orders.
Unauthorized Use: any activity that is disruptive or inhibits others from using Ignite services including hacking, introduction of malware, and attempts to gain access. If you are not the client, and you are not authorized user on the client’s account, you may not access the Asendar™ App.
Abuse: use defamatory, harassing, or threatening language.
Unauthorized share, sell, sublicense, or redistribute: any AI model outputs, reports, data, recommendations for commercial purposes without explicit written consent of Ignite. You shall not attempt to reverse engineer, decompile, disassemble, or attempt to derive source codes, algorithms, methods, AI models, or data models of the platform.

Improper use may lead to suspension or termination of your user account.

Not Medical Advice

Ignite Services are not a substitute for professional medical advice, treatment, diagnosis, evaluation or prescription. The Services are used only to facilitate Provider, Client, or Clinical connection and communication. You should always consult with your licensed medical provider prior to the use of these Services. This Service is not intended to diagnose, treat, cure, or prevent any disease, illness, or medical condition. You should not rely on our Services as a substitute for professional medical advice from a licensed healthcare provider. Ignite is not a licensed medical provider and does not practice medicine. The Services are intended only to assist providers, clients, clinics, employees, and employers with tools to better connect and manage treatment.

Asendar™ is not an emergency service: if you or someone else is in an emergency, call 911, or call or text 988 to reach the 988 Suicide & Crisis Lifeline. When Asendar detects language that may signal a crisis, it shows crisis resources and keeps a record of that interaction, which does not include your words; to learn how this works, see How Asendar responds to a crisis.

Not a Medical Device

Our Services shall not be used or relied upon by you as a substitute for professional medical treatment, diagnosis, evaluation, or prescription at any time. Our Service is intended only to facilitate Breakthrough Medicine therapy operations for clinics, providers, clients, employers, and employees. Any medical treatment, diagnosis, evaluation, or prescription will be provided directly by your licensed medical provider.

USE OF AI

Ignite has implemented and maintains policies and procedures for the development, use, and provisioning of AI Technology included in the AI Features consistent with industry standards and applicable Laws.

By using our Services, you hereby acknowledge and agree that you will maintain all necessary rights and permissions required to enter or submit AI input or through AI features, including for the purpose of: (i) generating AI Output and (ii) creating your customized workflow, and (iii) collection of client, customer, provider, and client data to customize workflow, so that as processed in accordance with these terms, it does not and will not infringe, misappropriate, or otherwise violate any intellectual property rights, or any privacy or other rights of any third party or violate any applicable law.

You acknowledge that AI technology may have limitations including the inability to detect hazards that may not be visible or apparent through any initial submission of photos, videos, data, or materials provided for AI features.

Disclaimer of Warranties: AI CUSTOMER OUTPUT IS PROVIDED "AS IS," AND IGNITE SPECIFICALLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. CUSTOMER ACKNOWLEDGES THAT, GIVEN THE NATURE OF THE SERVICES AND AI TECHNOLOGY, AI CUSTOMER OUTPUT: (A) MAY BE INACCURATE, MISLEADING, BIASED, OR OFFENSIVE; (B) MAY BE THE SAME AS OR SIMILAR TO OUTPUT THE SERVICES GENERATE FOR OTHER CLIENT, CUSTOMERS, PROVIDERS, CLIENTS, EMPLOYERS, EMPLOYEES; (C) MAY NOT QUALIFY FOR INTELLECTUAL PROPERTY PROTECTION; AND (D) MAY BE SUBJECT TO THIRD-PARTY TERMS, INCLUDING, AS APPLICABLE, OPEN SOURCE LICENSES; AND (E) DO NOT NECESSARILY REFLECT, AND MAY BE INCONSISTENT WITH, IGNITE'S AND THIRD-PARTY PROVIDERS' VIEWS. IGNITE MAKES NO WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, REGARDING CLIENT, CUSTOMERS, PROVIDERS, CLIENTS, EMPLOYERS, EMPLOYEES CUSTOMIZATIONS.

Documentation [Uploads, potency, lab reports, etc.]

You acknowledge that all documentation and other materials you provide as a part of your account is current, accurate, legal, and appropriate. You retain all ownership rights to any documents, data, or materials (“Content”) that you upload, submit or otherwise provide to the Service. By providing Content, you grant us a limited, non-exclusive, royalty-free right to host, store, transmit, and display such content solely as necessary to provide, maintain, and improve the Service. You represent and warrant that you have the necessary rights, permissions, and authority to provide the Content and such Content does not violate any applicable laws, regulations, third-party rights, including intellectual property, privacy, or other confidentiality obligations. The Company does not own the Content and will not use the Content for purposes unrelated to our Services, except as required by law or otherwise expressly agreed in writing. The Company shall not be liable for any Content, including errors, omissions, or damages resulting from its use.

HIPAA and Protected Health Information (PHI)

Our Services may store, collect, and processes protected health information (PHI) or electronic protected health information (ePHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). By using the Portal, you acknowledge and understand that our Service collects, stores, and processes PHI and ePHI. We use appropriate safeguards and comply with Subpart C of 45 C.F.R. Part 164 with respect to PHI and ePHI to prevent the use or disclosure of PHI other than as provided.

Subject to HIPAA 45 C.F.R. 164.520, we encourage you to visit our Privacy Notice to better understand your rights.

Data Security

We use industry standard administrative, physical, and technical measures designed to protect your personal data from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. Your data is stored in HIPAA-compliant cloud storage with BAA coverage. However, no website, mobile application, system, electronic storage, or online service is completely secure.

To the extent that AI system tools, technology, or Services provided under these Terms of Service that create, receive, maintain, or transmit Protected Health Information (“PHI”) as defined under HIPAA, and its implementing regulations, we abide by the applicable requirements of HIPAA and the Health Information Technology for Economic and Clinical Health Act (HITECH).

No system is perfect. We cannot guarantee total security of your personal data transmitted to, through, using, or in connection with the Services. In particular, email, texts, and chats sent to or from outside the Services to us may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of personal data is at your own risk.

The safety and security of your information also depends on you. You are responsible for taking steps to protect your personal data against unauthorized use, disclosure, and access. You should notify us immediately if you suspect your data has been compromised. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable state and federal law.

Intellectual Property

All intellectual property rights, including copyrights, patents, patent disclosures and inventions (whether patentable or not), trademarks, service marks, trade secrets, know-how and other confidential information, trade dress, trade names, logos, corporate names, and domain names, together with all of the goodwill associated therewith, derivative works and all other rights (collectively, "Intellectual Property Rights") in and to all documents, work product, and other materials that are delivered to Customer under this Agreement or prepared by or on behalf of Service Provider in the course of performing the Services [except for any Confidential Information of Customer or Customer materials] shall be owned by Ignite.

You shall not copy, distribute, modify, sell, lease, sublicense, or create works using any part of Ignite’s platform or Services without explicit written consent. Your use of our Services does not grant you ownership over our Platform or our Services.

Third Party Services

As an Ignite service user, you may encounter content provided by third parties including links to other websites or services from time-to-time. Ignite does not control, endorse, or adopt any third-party content and is not liable for any content that you may find misleading, offensive, erroneous, or otherwise objectionable.

Waiver of Liability

You understand and agree that use of our Services and related products on our website are intended for a variety of features including clinical operations, AI-powered tools, assessments and client tracking. You understand and agree that Ignite does not provide medical advice, prescriptions, medical treatment, or medical intervention. You further understand and agree that by utilizing our platform or services, you assume full responsibility for any injury or damages you sustain, including damages caused by negligent use of our services, and hereby waive any claims against Ignite for such injury and damages.

Limitation of Liability

IN NO EVENT SHALL WE, OR OUR DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST DATA, LOST REVENUE, LOSS OF GOODWILL, OR ANY OTHER DAMAGE ARISING FROM, DIRECTLY OR INDIRECTLY: YOUR USE OF THE WEBSITE, THE CONTENT, THE UNAVAILABILITY OF THE WEBSITE, APP, PORTAL, OR SERVICES, DELAYS IN SERVICES; ACTIONS TAKEN BY THIRD-PARTIES, AND/OR THESE TERMS OF USE AND SERVICE, WHETHER SUCH LIABILITY IS ASSERTED ON THE BASIS OF CONTRACT, TORT, OR OTHERWISE EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, IGNITE’S TOTAL AGGREGATE FOR LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF: (I) THE TOTAL AMOUNT PAID BY YOU TO IGNITE DURING THE TERM OF YOUR SERVICES, OR (II) A TOTAL OF $100 FOR A 12 OF MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IF ANY OF THIS LIMITATION IS FOUND TO BE INVALID, LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

Indemnification

To the maximum extent permitted by law, you agree to indemnify and hold harmless Ignite Synergy™, Inc. and the associated parties from any claim, demand, lawsuit, action, proceeding, investigation, liability, damage, loss, expense including reasonable attorneys’ fees, in any way arising out of or in relation to your use of Ignite Synergy™, Inc. products and services, your breach of these Terms, and/or your violation of any applicable law or rights of any other person or entity.

Your Rights

To exercise your rights or ask questions or comment about these Terms of Service or our privacy practices, contact us at: legal@ignitesynergy.com

California Residents

As a CA resident, you have the right under the California Consumer Privacy Act to know what personal information we collect and how we use it. You may request the deletion of your personal information, opt out of sales, or sharing of your personal information. WE DO NOT SELL YOUR PERSONAL IDENTIFYING DATA. To make a request contact us at: legal@ignitesynergy.com

Changes and Updates to Terms of Service

Ignite may delete or modify any of its products of services without notice. Ignite may also revise and update these Terms at any time at its sole discretion, by posting updated Terms of Use on the website. Your continued use of Ignite products and services constitutes your acceptance and agreement with changes that are binding on you.

Children’s Privacy

This Service is not intended for anyone under the age of eighteen (18). This Service shall not be used by any children under the age of eighteen (18). If you believe a minor has provided us with personal information, falsely created an account, or has access to our Services, please contact us at: legal@ignitesynergy.com

Governing Law

All matters arising or relating to these Terms of Service are governed and construed in accordance with the State of Delaware. Any legal suit, action, complaint, or proceeding arising out of or related to these Terms of Service shall be instituted in a court of competent jurisdiction in the State of Delaware, and each party irrevocably submits to the exclusive jurisdiction of such courts.

Dispute Resolution

Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by an arbiter in accordance with the laws of the State of New Mexico, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

Termination

Ignite may terminate your Services with immediate effect upon written notice of five (5) days. Termination may occur when: (i) you fail to pay any amount due under the Terms of Service; (ii) you have not complied with or have violated the Terms of this Service, in whole or in part, (iii) you have taken any action deemed to be unacceptable, illegal, or abusive to our Company, team members, and related parties.

You may terminate your Services with us at any time using the data and account removal features in the App.

Assignment

You shall not assign any of its rights or delegate any of its obligations under this Agreement without the prior written consent of Ignite. Any purported assignment or delegation in violation of this Section is null and void. No assignment or delegation relieves you of any of its obligations under this Agreement.

Severability

If any term or provision of this Agreement is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.

Waiver

No waiver of terms shall be valid unless in writing and signed by both parties. Any failure to enforce a right or remedy under these Terms of Service shall not operate as a waiver of the right to enforce that right or remedy in the future.

Relationship of the Parties

Nothing in this Terms of Service is intended to nor shall create or be deemed to care any partnership, joint venture, agency, or trusteeship nor give rise to financial or equitable duties owed to you.

Notice

All notices, requests, consents, claims, demands, waivers, and other communications hereunder (each, a "Notice") shall be in writing and addressed to the parties at the addresses set forth here: legal@ignitesynergy.com 11024 Montgomery Blvd. NE, #291, Albuquerque, NM 87111. All Notices shall be delivered by personal delivery, nationally recognized overnight courier (with all fees pre-paid), certified or registered mail (in each case, return receipt requested, postage prepaid) legal@ignitesynergy.com. Except as otherwise provided in this Agreement, a Notice is effective only (a) upon receipt of the receiving party, and (b) if the party giving the Notice has complied with the requirements of this Section.

Contact

Ignite Synergy™, Inc.
Email: legal@ignitesynergy.com
Website: www.asendar.com

Terms of Service